• Lorri

Tying Your Brand to Your Philosophy


hotel concierge navigator customer service
Hotel "Navigators" empower guests with choices to optimize their own experience.

I’m at IFMA’s World Workplace conference this week (www.worldworkplace.ifma.org) so my headspace is particularly in the future of FM . I noticed the tag of the person who checked me in to my hotel; it belongs to a lovely human being named Bryce, the unwitting subject of this blog post (thank you, Bryce!).


As you can see, Bryce’s title is “Navigator.” I just loved the term and it reminded me of how we brand workplace concierges to support productive workplaces.